Service Desk Manager

Southampton , Hampshire
£36,000 - £40,000pa

Service Desk Manager ( ITIL ) required for leading sports / leisure organisation, based in Southampton , Hampshire, to take on this newly created opportunity!

This is a great opportunity, for a process oriented (ITIL) Service Desk Team Leader / Supervisor ( or Service Desk Manager running a small team), to take responsibility for the Incident Management and Request Fulfilment processes. In addition you will be an active member of change, release, asset and problem management teams.

Our Client is an amazing, ambitious and forward thinking organisation that has enjoyed phenomenal growth over the last 3 or 4 years. They fully appreciate the importance of IT as a key component in helping underpin and to continue to grow their business. They are fully committed to a continuing investment programme that will keep them and their IT team pushing at the leading edge whilst at the same time, embedding best practice IT support processes built around the ITIL framework.

To be considered for this role we would expect you to be able to demonstrate strong Customer Service, ITIL process and people management skills. Technically we would expect you to still be able to roll up your sleeves, as required, to take on day to day responsibilities including:

• User Accounts & Passwords (Active Directory)
• Mobile Device Management
• Desktop Builds & Support (Windows 7 & OSX)
• Desktop applications including Microsoft Office
• Audio Visual Services
• File/Folder Security
• Remote Access, Network & Wi-Fi Services
• Print, Copy, Scan, Fax Services
• Service Management, Event Management and reporting tools (Microsoft System Centre preferred)

In return for your experience you can expect an attractive salary in the region of £36,000 - £40,000 + benefits (depending on experience), a commitment to your continuous development / training and, of course, the opportunity to shape this new position.

For further information, please send your CV, along with anticipated salary to Tessa Farrell at Vadis People Services. Vadis operates in the capacity of both employment business and employment agency.

Apply Now

Source:http://www.jobsite.co.uk/job/service-desk-manager-955000708?src=search&tmpl=dis&sctr=IT&position=14&page=1&engine=db&search_referer=internal