Service Advisor - CarShop Doncaster

Is customer satisfaction at the heart of everything you do? Do you want to work in an environment where you are recognised for the value you add? If so CarShop want to hear from you! Like us, you know that customer service isn't just about providing a service - it`s about building warm, trusted relationships.

The Service Advisor role is one of the busiest, most exciting and critical roles in our stores. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. 

You will be the first point of contact for our service customers who need to be treated with all the respect and care you get from a top retailer. You will be expected to call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the you will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. Other responsibilities include setting customer expectations and keeping in touch with them throughout the MOT, service or repair of their vehicle as well as taking payment and selling additional products.

We only recruit the best and make no apologies for that so we are looking for an exceptional individual with excellent customer focus as well as good time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to our customers. If you are interested in joining the car supermarket of the year please apply today.
Source:http://www.jobsite.co.uk/job/service-advisor-carshop-doncaster-954989444?src=search&tmpl=sem&sctr=MA&position=478&page=20&engine=db&search_referer=internal